Please use this form to inform the NUCS Core Facility staff of any non-urgent problems that occur within the NUCS Core Facility. We will get to the issue when we can.

If your sample got stuck inside the instrument, please leave a note on the instrument saying “OUT OF ORDER: SAMPLE STUCK INSIDE” and text or call Bill Hiscox @ (509)335-8259; or email

Give a complete description of the problem and what you observed. Sometimes the problem can be diagnosed remotely.

NUCS Problem Report

Email Address(Required)
Instrument where problem was encountered:(Required)

Drop files here or
Max. file size: 195 MB.